Glidex – Privacy Policy
Last updated: July 7, 2025
Your privacy is very important to us at Glidex. This privacy policy explains what information we collect about you, how we use it, and how we protect it. By making a purchase from us, you agree to the terms of this policy.
1. What information do we collect?
We collect information to process your orders and provide you with the best possible shopping experience.
Information you provide to us:
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Personal data: Name, delivery address, email address and telephone number when you place an order.
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Evidence for refund/return: Pictures or videos that you send us, e.g. an unboxing video for damaged goods, before/after pictures for the money-back guarantee, or a photo of an allergic reaction.
Information we collect automatically:
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Website usage: When you visit glidexdeutschland.shop, we automatically collect information about how you use our website (e.g., which pages or products you view). This helps us improve our website. This is done using cookies (small files that are stored in your browser).
2. How do we use your information?
We use your information for the following purposes:
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To process your order: Your name, address and telephone number will be used to pack and ship your order.
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To communicate with you: We use your email address and phone number to send you order confirmations and shipping updates.
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For customer service: If you contact us with a question or problem, we will use your data to help you.
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For processing returns and refunds: The images or videos you provide will be used to process your request in accordance with our return policy.
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To improve our shop: We analyze how our website is used in order to improve its features and our product range.
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For marketing purposes (only with your consent): If you agree, we can send you news, offers, and product information via email. You can unsubscribe at any time using the unsubscribe link at the bottom of each email.
3. With whom do we share your information?
We never sell your personal data . It is only shared when absolutely necessary.
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Shipping service provider: We will pass on your name, address and telephone number to our shipping partners (e.g. DHL or DPD) in order to deliver your order.
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Legal requirements: We may disclose information if required by law, e.g., to government agencies or law enforcement bodies.
4. How do we protect your information?
We take technical and organizational security measures to protect your data from unauthorized access, loss, or theft. However, please note that no data transmission over the internet is 100% secure.
5. How long do we store your data?
We store your personal data for as long as is necessary to provide our services or as required by law – for example, to fulfill accounting obligations.
6. Your rights under the GDPR
You have the following rights regarding your personal data:
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Right to information: You can request a copy of the data we have stored about you.
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Right to rectification: You can request the correction of inaccurate data.
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Right to erasure: You can request that we delete your personal data when it is no longer needed.
To exercise any of these rights, please contact us.
7. Changes to this Privacy Policy
We may update this policy as needed. Significant changes will be announced on our website.
8. Contact us
If you have any questions about this privacy policy or the processing of your personal data, please contact us:
📧 Email: support@glidexdeutschland.shop