Terms and Conditions

Glidex – Terms of Use
Last updated: July 7, 2025

Welcome to Glidex! These Terms of Use (“Terms”) are an agreement between you and Glidex (“we,” “us,” or “our company”). By using our website and purchasing our products, you agree to these Terms.

Please read them carefully.

1. Use of our website

Eligibility: To shop with us, you must be at least 18 years old or have the consent of a parent or guardian.

Your account: You are responsible for keeping your account information and password secure. All activity that takes place through your account is your responsibility.

Prohibited actions: You may not use our website for illegal purposes or attempt to damage the website or our services. This includes, but is not limited to, uploading viruses, attempting unauthorized access, or copying content without permission.

2. Our products

Product information: We strive to present all product information, images, and descriptions accurately. However, we cannot guarantee that colors, materials, or details are completely error-free.

Availability: All products are only offered while stocks last. We reserve the right to limit the quantity per customer.

3. Prices and Payment

Currency: All prices are quoted in Euros (EUR) and are subject to change without notice.

Payment: We offer various payment methods for your convenience. By placing an order, you confirm that the payment information is correct and valid. The full amount must be paid before the order is shipped.

Error: Should a product be displayed with an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders.

4. Shipping and Delivery

We ship throughout the EU and to Switzerland. Important information:

  • Free shipping on all orders.

  • Orders received before 2 PM are usually shipped on the same working day.

  • Delivery time: 3–5 working days (may be longer on public holidays).

5. Returns and Refunds

Our rules are described in our return policy . Key points:

  • We do not accept returns due to a "change of mind".

  • Returns of damaged goods will be accepted within 3 working days upon presentation of an unboxing video .

  • For our 30-day money-back guarantee, photographic proof of the results is required.

  • Partial refunds or replacements can be offered in case of allergic reactions with photographic evidence.

6. Intellectual Property

All content on this website – including the Glidex brand, logos, graphics, text, and images – is the property of Glidex and protected by copyright law. You may not use or reproduce our content without written permission.

7. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or unforeseeable damages. Our total liability is limited to the amount you paid for the respective product.

8. Applicable Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes will be settled in the competent courts of the United Kingdom.

9. Changes to these terms and conditions

We reserve the right to change these terms and conditions at any time. The date of the last update is shown above. Your continued use of the website after changes constitutes your acceptance of the new terms and conditions.

10. Contact information

For legal matters or formal communications, please use the following contact details. For customer support, please contact us by email.

Company name: Glidex (operated by ApexVerse)
Business address: 513 London Road, Cheam, UK
Email (customer support): support@glidexdeutschland.shop